FAQ
GENERAL:
HOW DOES THE DRESS HIRE PROCESS WORK?
Once you have decided on the perfect outfit to wear, simply use the calendar to check availability. Select your required size, confirm dates and proceed to checkout! We always recommend selecting 1-2 days prior to your event for the arrival of your order. You can select to have the dress posted to you or to pick up the dress in Castle Hill, NSW.
HOW LONG CAN I HIRE AN OUTFIT FOR?
All bookings on our website are for 4 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back. If you require an extended hire, please email us hillsshirehire@gmail.com for a quote.
I WANT TO ARRANGE AN EXTENDED HIRE PERIOD, IS THIS POSSIBLE?
Yes! Please contact us at hillsshirehire@gmail.com and let us know your required dates. We will then email you back with availability and price.
CAN I TRY ON BEFORE HIRING?
If you're located near Castle Hill NSW, you may book an appointment to visit Hills Shire Hire to ensure your outfit is the perfect fit. If you would like to arrange a postage try-on, please email us hillsshirehire@gmail.com
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Please note, all bookings have a 100% cancellation fee and no refund is applicable.
Should you need to cancel your order or make any changes please email hillsshirehire@gmail.com
WHAT IF MY OUTFIT DOSNT FIT?
If your outfit does not fit and you would like to swap your outfit to something else, please email us hillsshirehire@gmail.com
As we offer the ability to try on before hiring, we are not required to offer this service. However, we want you to love your outfit so we will try our best to accomodate your request.
DO I NEED TO WASH THE OUTFIT?
Please do not wash or dry clean any of the items hired through HSH. Cleaning is on us!
WHAT HAPPENS IF I DAMAGE THE OUTFIT?
Firstly, contact us immediately. We would appreciate it if you send a brief description of the damage, along with images of the damage. Please note: it is still important to return the hire garment on time. We will then assess the garment and be in contact with you regarding the need to charge mending fees, dry cleaning fees or the RRP of the dress.
WHAT IF MY ORDER IS UNABLE TO BE FULFILLED?
Hills Shire Hire is consistently committed to providing you with designer hires, however external barriers may sometimes prevent us from fulfilling this commitment. If we cannot get an outfit to you in time for your event, we will offer one of the following options; refund, store credit or exchange.
DELIVERY:
DO YOU SHIP AUSTRALIA WIDE?
Yes, we ship nationally!
DO YOU SHIP INTERNATIONALLY?
We are an Australian based retailer and are unable to ship internationally at this time.
WHAT DAY WILL MY OUTFIT ARRIVE?
The outfit will arrive on your selected start date. We do aim to get orders out as early in the week as possible so if available, you may receive your outfit earlier than expected!
RETURNS:
HOW DO I RETURN MY OUTFIT?
Simply place your dress in the return pre-paid satchel included in your order and lodge over the counter at an Australia Post Outlet (highly recommended) or place in a YELLOW Express Australia Post Box by 4pm on your return date.
Please Note: If you enter an Australian Post Store and scan the parcel over the counter to receive proof of lodgement, then the article will be deemed as returned, BUT, if you choose to return your dress via an Australian post box THIS IS AT YOUR OWN RISK as the dress is not scanned and may become lost which will result in the renter (you) being responsible for the loss!!
For local pick up bookings, return your item to Hills Shire Hire anytime on the last day of hire.
WHAT IF I LOST MY RETURN PRE-PAID SATCHEL?
If you have lost your return satchel, it is your responsibility to return the garment via an Australian Post Express Post satchel to Hills Shire Hire (at your own expense). You must then provide tracking details to hillsshirehire@gmail.com in order to avoid late fee charges.
WHAT IF MY RENTAL PERIOD ENDS ON A SUNDAY OR A PUBLIC HOLIDAY?
Simply return your dress to an Australia Post Outlet by 4pm the following business day.
WHAT HAPPENS IF I RETURN MY DRESS LATE?
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a $20 late fee for every day you are late up to 150% of the retail value of the dress as indicated on our website. If you are unable to post your item(s) back by 4pm on your return date please contact us at hillsshirehire@gmail.com.
WHEN WILL I RECEIVE MY REFUNDABLE BOND PAYMENT?
Once your outfit is returned back to Hills Shire Hire in it's original condition, we will process the return of your bond payment. Please note, that the bond payment may take up to 7 days to return back to your original payment method.
In the unfortunate event that Hills Shire Hire needs to utilise your bond payment to cover damage costs of the outfit, we will correspond with you accordingly.